We want to ensure all of our customers are completely satisfied with every purchase made with Elle Jae Essentials. We value your business and appreciate your support. There is a 30-day window from the date of purchase to request a refund or exchange for unused products. All refunds are processed as store credit and used in-store or online. We are more than happy to provide a replacement for any products damaged in transit or issues due to staff error. Please note, your satisfaction is our number one concern!