We want to ensure all of our customers are completely satisfied with every purchase made with Elle Jae Essentials. We value your business and appreciate your support. We are more than happy to provide a replacement for any products damaged in transit or issues due to staff error. There is a 30 day window for all exchanges. If there is a scenario outside of this scope, please follow up via email, firstname.lastname@example.org. Your satisfaction is our number one concern!