Frequently Asked Questions | FAQs

FAQs

Is Elle Jae Essentials Black Owned?

Yes, we are! The Owner is La'Asia Johnson. Read More here. She founded the company as a way to provide all-natural skincare products for Black Women with sensitive skin. 

What Do You Recommend For Eczema?

Many who suffer from eczema experience dry, itchy and flaky skin. We recommend using a body scrub to exfoliate and remove old, dry skin. Then follow up with our Whipped Body Butter while the skin is still wet to lock in moisture. For extra moisture, finish it off with the Bath & Body Oil. 

Can I Use These Products On My Baby?

Yes! Our products are handmade with all-natural ingredients for sensitive skin. We recommended performing  patch test on a small area of skin prior to full usage. 

What Should I do if my products melt during shipping?

No worries! As our products are made with all-natural ingredients and zero additives, they are naturally susceptible to melting in high temperatures. If this occurs, simply place the melted butter into the freezer for 15-20 minutes so that it can return to a solid state. During the production process the product is whipped. Once melted, you may notice that your product has change din texture, density and consistency. The beneficial properties of the product remains. To return your butter to a soft and whipped consistency, it must be re-whipped. 

Do you offer local Pick Up?

We do offer local Pick Up at 📍1214 University Avenue, Flint, MI 48504. Our Hours of Operation can be seen here. 

How do I know which fragrance to choose?

Check out our Fragrance Description Page here! 

My favorite item is Sold Out! When will it restock? 

Sign up for Restock Alerts! They're found underneath each product. If an item is restocked, you will be sent a notification via email. 

Do you have any current sales running?

Want to be notified of future sales or promotions? Subscribe to email updates here and text alerts here to NEVER miss a deal. 

How often should I use the Whipped Body Scrub?

Our Whipped Body Scrub is ideal for exfoliating and removing dead, dry skin. We recommend using your scrub 2-3 times a week to prevent build up of dry skin. 

What is the return policy? 

We offer instore and online returns for any unused products within 30 days of purchase. S/H may apply for return packages. Our full return policy can be seen here. 

What do I do if my order was damaged by USPS?

You can file a claim for damages with USPS here. For assistance, please contact our customer support team at info@ElleJaeEssentials.com. We would like to resolve any issues expeditiously. Use ‘Shipping’ in your email subject line. 

Can I use Afterpay for my in-store purchase?

Yes! Please ask a store associate for assistance with using Afterpay at checkout within our store location, The Skincare Boutique. 

When does natural skincare expire?

The shelf life for each product is listed on the label. The number listed corresponds with the amount of month from purchase your product is considered suitable for use. 

 

I no longer see my favorite fragrance listed, what do I do?

Please email us at info@ElleJaeEssentials.com with the subject line ‘Favorite Fragrance’ to let us know! We enjoy providing you with a variety of seasonal scents and your favorite may be returning, either way we will let you know!