FAQs

Is Elle Jae Essentials Black Owned?

Yes, we are! The Owner is La'Asia Johnson. Read More here. She founded the company s a way to provide all-natural skincare products for Black Women with sensitive skin. 

What Do You Recommend For Eczema?

Many who suffer from eczema experience dry, itchy and flaky skin. We recommend using a body scrub to exfoliate and remove old, dry skin. Then follow up with the body butter while the skin is still wet to lock in moisture. For exceptionally dry skin, use both the body butter and bath and body oil simultaneously. Follow up with the body butter on wet skin to lock in moisture.

Can I Use These Products On My Baby?

Yes! Our products are handmade with all-natural ingredients for sensitive skin. 

What Should I do if my products melt during shipping?

No worries! As our products are made with all-natural ingredients and zero additives, they are naturally susceptible to melting in high temperatures. If this occurs, simply place the melted butter into the freezer for 15-20 minutes so that it can return to a solid state. During the production process the product is whipped. Once melted, you may notice that your product has change din texture, density and consistency. The beneficial properties of the product remains. To return your butter to a soft and whipped consistency, it must be re-whipped. 

Do you offer local Pick Up?

We do offer local Pick Up at G3037 Flushing Road, Flint, MI, 48504. Our Hours of Operation can be seen here

How do I know which fragrance to choose?

Check out our Fragrance Description Page! Our Top Seller is currently Love on Top. 

My favorite item is Sold Out! When will it restock? 

Sign up for Restock Alerts! They're found underneath each product. If an item is restocked, you will be sent a notification via email. 

Do you have any current sales running?

When we do host sales or provide discounts, they are sent via email or text. Subscribe to email updates here and text alerts here to NEVER miss a deal. 

How often should I use the Whipped Body Scrub?

Our Whipped Body Scrub is ideal for exfoliating and removing dead, dry skin. We recommend using your scrub 2-3 times a week to prevent build up of dry skin. 

Do you offer returns? 

Due to the sensitive nature of our products, we do not offer returns. Our full return policy can be seen here

What do I do if my order was damaged by USPS?

You can file a claim for damages with USPS here. For assistance, please contact our customer support team at info@ElleJaeEssentials.com. We would like to resolve any issues expeditiously.